Maybe this has also happened to you: The order has been placed, and everything seems to be crystal clear and in order. But then, later on, a couple of questions occur to you.
Who hasn’t this happened to? Perhaps you or your customer would like to make some changes? You might be unsure about something, or maybe you would like to have something about the further procedure explained to you in more detail. There can be a hundred good reasons why the customer may wish to contact the company by telephone.
Unfortunately, this is often easier said than done Many customers could write a book about companies who are simply can’t be reached.
This is not only annoying and time-consuming: in the worst-case scenario, being unreachable can also lead to serious problems. Your change requests will not be taken into consideration, for example, because you won’t even be able to communicate them. These days in particular, fast and seamless communication is very simple. In a serious case, not being contactable can result in a finished product that you are not fully satisfied with.
That is certainly not what we want – and therefore we attach great importance to ensuring that you can reach us easily.
During regular office hours from Monday to Friday, you can reach us from 08:00 until 12:00 and in the afternoon from 13:00 until 17:00 by calling the following landline number: +49 (0)7472 – 98 18 989
If you wish to call us at no charge, then you can also call the freephone number: 0800-72 78 700
You can contact us on this number daily from Monday to Friday for 12 hours. We are aware, however, that the unexpected can still happen. Therefore, you also have the option to contact us outside of office hours on our mobile numbers. Call us on: +49 (0)151 – 22 67 09 73 or +49 (0)151 – 22 67 09 74